Get in Touch With Us

This is the page to use if you want to reach the people behind Crypto & Bitcoin Casinos. Most messages we get are about one of three things: a bonus that didn't work the way a page described it, a factual correction, or a commercial enquiry. All of them go to the same inbox and all of them are read.

Email us at [email protected]. We aim to reply within two working days. We are a review and comparison site, not a casino — we cannot access your account, release a withdrawal, unlock a bonus or overturn a support decision at any operator. For those, the casino's own live chat or support desk is the only route.

How we make money, stated plainly

Some links on this site are commercial. If you sign up with an operator through one of them, we may earn a commission. That arrangement has no bearing on rank order, editorial ratings or what we say about a site's weaknesses. Operators cannot buy a position, and none of them see our copy before it publishes. If you think a page reads like it was written for an advertiser rather than a reader, say so in your email — that is exactly the kind of message we want.

What to include so we can actually help

Bonus disputes are the hardest thing to resolve from the outside, so detail matters:

• The operator and the promotion — the exact name of the offer, since most sites run several at once.
• The page on our site — a link or the headline, so we can check what we published against what the operator currently shows.
• The terms you were shown — wagering multiple, expiry window, maximum bet while a bonus is active, any game weighting.
• The coin and network you used — BTC, ETH, LTC, USDT, USDC or DOGE, and which chain, since the same stablecoin on a different network is treated differently by most cashiers.
• Dates and rough amounts — in USD terms is fine. Never send us private keys, seed phrases, passwords or 2FA codes. No legitimate party will ever ask for those.

Corrections: what we change and how fast

Bonus terms at offshore crypto casinos move. A welcome package can change its match percentage, playthrough requirement or country exclusions with no announcement. When a reader flags a discrepancy we re-check the operator's own promotions and terms pages, then either update the figure, add the missing condition, or remove the claim if we can no longer verify it. Corrections that affect money — a wagering requirement, a maximum cashout, a withdrawal limit — go to the front of the queue. Pages carry a fact-check date; the current one across the site is Sep 23, 2026.

We separate three things in our copy, and we would ask you to do the same when you write in: confirmed information we verified against the operator or its licence record, casino advertising that we are reporting rather than endorsing, and open questions we have not been able to settle.

Which bonus type your question is about

It helps to name the category, because the terms attached to each behave differently. The offers below are the ones currently listed on our comparison pages.

Every one of those offers carries wagering requirements, time limits, maximum bet rules while a bonus is active and eligibility conditions set by the operator. Read them on the casino's own terms page before depositing. Nothing here is free money: each of these requires you to deposit and risk your own funds, and the realistic outcome of any gambling session is losing what you staked.

Three enquiries we get most often, answered

BetPanda cashback questions

It tops our list because its headline is a straight 10% weekly cashback rather than a deposit match, which means no playthrough hurdle sitting between you and a withdrawal in the way a match bonus creates. Readers still write in confused about the qualifying period and whether cashback itself carries conditions — it can, and BetPanda's own promotional terms are the only authority on that. The genuine limitation: a flat cashback percentage returns far less headline value than a large multi-deposit package, so if you were comparing on advertised bonus size, this one will look small. It is also offshore-licensed, not licensed by any US regulator.

CoinPoker Casino bonus release

Most questions here concern the 150% welcome bonus up to $2,000 and how it unlocks. Match bonuses of this shape typically release in increments tied to wagering, so the balance you see is not the balance you can withdraw until the playthrough is cleared within the stated window. Check the multiple, the expiry and any excluded games before your first deposit. The limitation worth stating: the maximum value assumes a deposit most players will not make, and a poker-rooted platform's casino library is generally narrower than a dedicated casino's.

Cryptorino and BTC-denominated caps

Cryptorino's 100% match up to 1 BTC plus 10% weekly cashback draws questions because the cap is denominated in Bitcoin, not dollars. If BTC moves while you are wagering, the dollar value of both your balance and your cap moves with it — that is crypto price risk on top of gambling risk, and it cuts both ways. Stablecoins like USDT and USDC avoid that particular problem. The limitation: a 1 BTC ceiling is theoretical for almost everyone, and the weekly cashback will carry its own qualifying rules.

Deposits, withdrawals and fees — what we can and can't tell you

Crypto casinos take on-chain deposits from a self-custody or exchange wallet and pay back out to a wallet address you supply. Network fees are charged by the blockchain, not by us, and vary by chain and congestion; confirmation times vary the same way. Operators set their own minimum and maximum withdrawal limits, their own processing windows, and their own rules on whether an unverified account can cash out at all. \"Instant\" in casino advertising means the operator's internal approval step, not blockchain finality.

If a withdrawal is delayed, contact the casino first with your transaction hash. If they go unresponsive, tell us — patterns across multiple readers are the most useful signal we get, and repeated non-payment reports affect how we write about a site. We cannot recover funds, and we cannot intervene in an operator's KYC or anti-money-laundering review.

Games, and the questions that follow them

Readers contacting us about game coverage are usually asking whether a bonus applies to what they want to play. Broadly the libraries at these sites break into slots from third-party studios such as Pragmatic Play and NetEnt, live dealer rooms including blackjack, roulette and baccarat run by suppliers like Evolution, table games in RNG form, and in-house originals — crash, dice, plinko — which are often the only provably fair titles on a site. Provably fair lets you verify an individual result cryptographically; third-party slots rely instead on RNG certification by an independent testing lab. Bonus wagering almost always weights these categories differently, and live dealer play frequently contributes little or nothing.

Sportsbooks and other product lines

Several of the operators we list run a sportsbook alongside the casino, and some run poker. Vave's package, for instance, pairs a casino bonus with a free bet. These sit on the same wallet but usually under separate promotional terms, separate wagering rules and separate contribution rates. If your question is about a sports credit, say so — the answer is rarely the same as the casino answer. Our coverage of casinos outside the GamStop scheme deals with a different market entirely and different rules; it is there for readers who arrive from the UK side.

Legal standing, age and where to get help

You must be at least 18 to use this site, and 21 where the operator or your state sets that as the minimum — check the age rule on the casino's own terms page, since it varies. There is no federal legalization of online casino gaming in the US. The crypto casinos we cover are offshore operations licensed in jurisdictions such as Curaçao or Anjouan, not by any US regulator, and for most US players they sit in a legal grey area rather than a settled one. A handful of states license online casino gaming — New Jersey, Pennsylvania, Michigan, West Virginia, Connecticut, Delaware and Rhode Island among them — and those regulated operators do not run on crypto. State laws differ and some offshore sites self-restrict particular states; check your own state's position before you play. We do not publish workarounds for geoblocks, identity verification or sanctions checks, and we will not answer emails asking for them.

US players are generally liable for tax on gambling winnings and on crypto gains. That is general information, not advice — speak to a qualified tax professional about your own situation, and to a lawyer on anything legal.

Gambling costs money and most sessions end in a loss. Set a limit before you deposit, never stake money you need for anything else, and stop rather than chase. If it has stopped being entertainment, call the National Problem Gambling Helpline on 1-800-GAMBLER, free and confidential, 24/7. Be aware that offshore sites may not provide the deposit limits, cooling-off periods or self-exclusion tools that state-regulated operators are required to offer. If you write to us about a gambling problem, we will point you to support resources rather than to a casino.

Commercial and press enquiries

Operators, affiliate managers and journalists can use the same address — put the subject in the first line. We will look at listing enquiries, but placement follows our own assessment of licensing, published bonus terms, stated withdrawal handling, coin support and game range, and we say the same things about a partner's weaknesses as anyone else's. If that is not workable for you, we are not the right site.

Whatever you are writing about, a short subject line and a couple of specifics will get you a faster and more useful reply than a long message. Send it over when you're ready.